Senior Technical Consultant - ServiceNow (ITSM/CSM/ATF)

Senior Technical Consultant - ServiceNow (ITSM/CSM/ATF)

Location: EU - Fully Remote
Rate: £340 per day
Contract: Contract
Start: Urgent requirement

Role Overview

We are urgently seeking an experienced Senior Technical Consultant with strong ServiceNow expertise to support a project across IT Service Management (ITSM) and Customer Service Management (CSM).

The ideal candidate will have extensive hands-on experience with ServiceNow, particularly the Automated Test Framework (ATF), alongside strong technical implementation and configuration capabilities.

This is a fully remote opportunity for candidates based within Europe.

Key Responsibilities

• Deliver and support ServiceNow ITSM and CSM solutions.

• Configure and implement ServiceNow functionality in line with business requirements.

• Develop, maintain and execute automated test cases using ServiceNow ATF.

• Support testing activities, including functional and regression testing.

• Identify opportunities to improve testing processes and platform performance.

• Apply ServiceNow best practices across technical implementations.

• Work closely with technical and business stakeholders to deliver effective solutions.

Essential Skills & Experience

• Strong hands-on experience with ServiceNow ITSM.

• Strong hands-on experience with ServiceNow CSM.

• Excellent practical experience with Automated Test Framework (ATF).

• Experience developing and executing automated test suites.

• Strong ServiceNow configuration and implementation experience.

• Good understanding of ServiceNow platform capabilities and best practices.

Mandatory Certifications

Candidates must hold both of the following:

• CIS - ITSM (Certified Implementation Specialist)

• CIS - CSM (Certified Implementation Specialist)