Technology Apprentice
In this customer-facing role, you will provide first line support to staff and students in relation to a variety of IT issues; both on campus and for those working remotely.
You will have the opportunity to gain a wide range of IT skills and experience over the course of the programme within a busy IT Department.
Role
Provide first line support by answering and accurately logging IT service requests received via phone, helpdesk tickets and email.
Implement, maintain and proactively support desktop, mobile and remote hardware and software
Install and configure computer hardware, software, printers and peripheral devices.
Investigate, diagnose and solve basic computer software and hardware faults.
Assist in projects undertaken by the department including setup, configuration, documentation, testing and training.
Training
Opportunity to apply for any relevant internal vacancies
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Predominantly Monday to Friday during normal office hours. Some flexibility may be required to support the service outside of these times
- Expected Duration
- 1 Year 8 Months
- Positions Available
- 1
- Closing Date
- Sunday, 1st November 2026
- Start Date
- Monday, 4th January 2027
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- English GCSE, grade 4 or above (Essential)
- Maths GCSE, grade 4 or above (Essential)