Band 4 Application Support Officer

Job summary

This post is fixed term for 6 months and part time 15 hours per week. We are looking for a motivated and customer-focused Application Support Officer to provide support for a range of core NHS applications, including Electronic Patient Record (EPR) systems and other core applications. Working within a friendly and experienced team, you will be at the heart of delivering excellent customer service, helping colleagues resolve system issues, managing incidents and requests, and ensuring our digital services remain reliable and effective.

This role offers an exciting opportunity to develop your application support expertise within one of the UK's largest NHS organisations. You will gain exposure to a wide range of healthcare systems, work closely with clinical and operational teams, and contribute to ongoing digital transformation initiatives that are improving services for both staff and patients.

We are seeking someone with experience of application support, strong problem-solving skills, and a passion for delivering outstanding customer service. Experience of NHS systems and Electronic Patient Records would be highly advantageous.

Main duties of the job

As an Application Support Officer, you will be responsible for delivering high-quality support for a range of critical and non critical NHS applications. You will help ensure that application issues, incidents and service requests are resolved efficiently, enabling clinical and non-clinical teams to continue delivering excellent patient care.

On a day-to-day basis, you will manage and prioritise incidents and requests received via the IT Service Desk and the IT self-service portal, ensuring they are accurately logged, investigated and resolved within agreed service level targets. You will troubleshoot application-related issues, provide advice and guidance to users, escalate complex incidents where required, and maintain clear communication throughout the support request.

The successful candidate will have strong problem-solving skills, excellent attention to detail and the ability to communicate effectively with both technical and non-technical users.

You should be organised, adaptable and able to prioritise competing demands in a fast-paced environment. A strong customer-service ethos, a proactive approach to resolving issues, and the ability to remain calm under pressure are essential. Experience of supporting NHS applications, Electronic Patient Record (EPR) systems and Microsoft Office applications would be highly beneficial.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.