Application Support Technician
Job summary
To assist in providing an effective, accurate, timely and consistent systems configuration, error identification and correction plus advice service to the UHSx and other Users (Sussex Community Trust, SPfT, Hospice). Liaising with all levels of staff to ensure appropriate system requirements and standards are followed. Support, maintain and provide cover for the Trusts Smartcard service. Issuing new or replacement Smartcards to Trust staff across sites when required.
Systems include: Careflow, Bluespier, Evolve, Patientrack, Badgernet, Affinity, ITU system (ICCA), G2, MediViewer, Synertec and NHS Spine Portal inclusive of the Care Identity Service (CIM). Soon to include Miya Precision EPR modules.
Main duties of the job
We are looking for someone who is self-motivated, methodical, has an eye for detail and can work to tight schedules. Candidates with prior knowledge of at least one of these systems will have a distinct advantage.
The successful applicant must be flexible, able to work under pressure, will be based at either Chichester or Worthing, but must be willing to travel to the alternative sites on occasions.
About us
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Responsible for the administration and integrity checks of all the above systems operational within the Trust.
Provide technical support for all the above systems to all users of these systems ensuring that all incidents or tasks raised for assistance or support are completed promptly and to a high standard.
Participate in the testing, configuration, training and support of all new releases of the above software.
Add and modify the configuration of any of the above systems for the benefit of the Trust in accordance with the requirements of the Trust.
Proactively deliver and support the management and distribution of all Smartcards to staff for the Trust, following strict NHS Digital guidelines and processes.
Provide 1st and 2nd line support for all the above systems within the local Health Community (UHSx, Sussex Community Trust, SPfT, GP Surgeries, Hospices).
Identify and escalate unresolved issues to the Supplier of the above systems, promptly, ensuring all relevant information is included.
Assist other members of the team in resolving problems and queries, depending on area of expertise, to ease workload pressures.
Responsible for organising own workload daily, ensuring all priority work is progressed or escalated quickly and efficiently.
Work closely with all relevant teams to ensure all work is progressed effectively. These teams include IT Technical Support, GP Surgeries, System Suppliers, and Operational Teams.
Work closely with all systems administrators that have an interface with any of the above systems, i.e. MIS, JAC, PACS, CRIS, Office Automation etc
Work with System Trainers on common issues to help improve Training and user knowledge.
Please see Job Description and Person Specification for full details.
Person Specification
Qualifications
- Educated to Diploma/High National Certificate (HNC) or equivalent qualifications or experience.
Knowledge and Experience
- Experience of using patient or customer focussed IT based Information Systems
- Experience of training people to use IT Systems over the telephone and face to face.
Skills
- Ability to communicate with all levels of users - needing to convey complicated information occasionally.
- Experience of training ends users on the use of applications/reporting solutions
- Ability to identify errors and omissions from complex reports. To use this information to plan corrective action and then undertake that work.
Equality, Diversity and Inclusion
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Worthing
Lyndhurst Road
Worthing
BN112DH
United Kingdom
Employer's website
https://www.uhsussex.nhs.uk/