IT Support Technician Apprentice
We are seeking an enthusiastic apprentice for the newly created MSD IT reactive team, providing IT services across the University of Oxford’s medical departments.
Develop practical IT support skills while delivering first-line support to NDM staff, students and visitors across Oxford buildings and units.
Role
- Act as an initial point of contact for routine IT service tickets and queries relating to computer hardware, software, AV services and online platforms, with support from experienced colleagues.
- Respond to IT incidents, tickets and queries in a helpful and timely manner; resolve straightforward problems using documented procedures and training, and escalate issues that are outside your knowledge or authority.
- Assisting in the creation and upkeep of user-friendly documentation for both end-users and IT colleagues, ensuring they can make the most of our IT services.
- Gaining experience in implementing University policies regarding data protection and responsible computer use.
- Ensuring all inquiries are addressed professionally, promptly, and appropriately.
- Maintaining a pleasant, helpful, and professional attitude when interacting with customers.
- Assist with the setup and induction of new staff, including unpacking equipment, registering assets, imaging and configuring desktop and laptop computers using documented procedures.
- Assist with password resets and account unlocks where authorised and in accordance with security procedures.
- Any additional tasks that fall within your competency as directed
- Participate in and support the public engagement and widening access activities of the Department and the University. This is anticipated to be not more than 2 days per year.
- Undertake mandatory training as required by the University, Division and Department. The specific list of training courses may change from time-to-time, in response to both legal and internal University requirements.
Training
Opportunity to progress to a higher qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BASINGSTOKE ITEC LIMITED
- Working Week
- Monday to Friday. Shifts to be confirmed.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Wednesday, 25th November 2026
- Start Date
- Monday, 4th January 2027
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
University of Oxford
Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.