1st Line Support

1st Line IT Support – Preston

Start Date: ASAP

Are you ready to kickstart your IT career? A growing technology team in Preston is looking for a 1st Line Support professional to join their dynamic environment. You’ll work with modern Microsoft cloud platforms and support a variety of SME clients, developing your skills across the Modern Workplace stack while delivering exceptional service.

What You’ll Do:

• Provide technical support to users, including troubleshooting Windows 11, macOS, mobile devices, and hardware.
• Manage onboarding and offboarding processes.
• Deploy and configure devices using Autopilot and Intune.
• Support Microsoft 365 administration: Outlook, Teams, SharePoint, and permissions.
• Configure Intune, Conditional Access, compliance policies, and MAM/MDM.
• Assist with Azure basics, including AVD, identity management, and security.
• Monitor and respond to Microsoft Defender alerts and support Cyber Essentials activities.
• Troubleshoot networking issues, including switches, Wi-Fi, and firewall basics.
• Keep tickets, assets, and documentation up to date, contributing to internal knowledge.
• Participate in customer visits and project delivery tasks, including device refreshes and cloud projects.

What You’ll Bring:

• Some experience or interest in IT support.
• Familiarity with Microsoft 365 and basic Windows 11 knowledge.
• Willingness to learn Intune, Azure, AVD, Conditional Access, and Defender for Endpoint.
• Basic networking understanding.
• Clear communication and a logical, patient approach to problem-solving.
• Curiosity and willingness to practice PowerShell and support colleagues with Teams/SharePoint queries.

What Would Make You Stand Out:

• Experience with emerging technologies or IT certifications.
• Industry-specific knowledge or previous exposure to Microsoft cloud projects.

Experience & Education:

• Up to 1 year of IT support experience.
• IT qualifications via school, university, or on-the-job experience (6–18 months).

What’s on Offer:

• Training budget for Microsoft certifications.
• Company pension.
• 22 days holiday + bank holidays + your birthday off.
• Regular team socials and a supportive, growth-focused environment.
• Out-of-hours allowance (once on the rota).
• Free parking.

This is a great opportunity to grow your IT career with hands-on experience in Microsoft cloud technologies, supported by training and mentorship.