Programme Manager- Energy Client Experience Required

Job Title: Programme Manager- Energy Client Experience Required

Location: Guiseley, Leeds (Hybrid) (2Days/Week Onsite)

Duration: Permanent

Salary: 80k/Annum

About the Role
Our client, a growing UK energy supplier, is looking for an experienced Programme Manager to join its IT team at its head office in Guiseley, Leeds.This role will take ownership of the end-to-end delivery of the IT and Business Intelligence (BI) change portfolio, covering individual projects through to complex, multi-workstream programmes. You will be responsible for programme governance, planning, financial management, risk control and senior stakeholder engagement, ensuring that strategic business priorities translate into successful delivery and measurable business benefits.You will also line-manage a Project Coordinator and lead cross-functional delivery teams across IT, BI and external suppliers.

Key Responsibilities Programme Governance and Delivery

• Establish and manage programme and project governance frameworks, including stage gates, decision-making forums, assurance reviews and senior-level reporting.
• Ensure projects and programmes are delivered in line with agreed scope, timelines, budgets and quality standards.
• Provide clear visibility of programme progress, performance and key delivery milestones.

Planning and Programme Control

• Develop and maintain integrated programme plans covering scope, milestones, dependencies, critical paths and resource requirements.
• Coordinate delivery across in-house development teams, vendor-led projects, SaaS solutions and Commercial Off-The-Shelf (COTS) systems.
• Work with teams using Azure DevOps and other delivery tools to maintain effective planning and delivery control.

Risk, Issue and Change Management

• Maintain effective RAID management covering risks, assumptions, issues and dependencies.
• Manage programme change control and ensure potential impacts on scope, cost, timelines and quality are assessed.
• Proactively resolve delivery challenges and escalate significant risks to senior stakeholders when required.

Financial and Resource Management

• Take ownership of programme budgets, financial forecasting, cost tracking and expenditure control.
• Allocate and balance resources and capacity across multiple concurrent projects and workstreams.
• Monitor programme performance against financial plans and identify opportunities to improve delivery efficiency.

Business Cases and Benefits Realisation

• Support the development and maintenance of business cases aligned with strategic priorities.
• Define and track expected programme benefits, ensuring delivery remains focused on measurable business outcomes.
• Work with stakeholders to monitor and support the realisation of benefits following implementation.

Stakeholder and Supplier Management

• Build strong working relationships with senior stakeholders across the business, IT and BI teams.
• Manage third-party suppliers and vendor-delivered change, including contractual commitments, service-level agreements (SLAs) and delivery performance.
• Provide clear, timely communication on programme progress, risks, decisions and dependencies.

Leadership and Team Management

• Line-manage, support and develop the Project Coordinator.
• Lead matrixed, cross-functional delivery teams across IT, BI and wider business functions.
• Promote accountability, collaboration and continuous improvement across the programme portfolio.

Essential Skills and Experience

• Proven experience managing programmes or complex projects across multiple workstreams in a business or technology environment.
• Strong understanding of programme governance, delivery assurance and senior-level reporting.
• Demonstrable experience in integrated programme planning, dependency management and critical-path scheduling.
• Strong skills in risk, issue, assumption, dependency and change management.
• Experience owning budgets, financial forecasting, cost control and resource planning across a portfolio.
• Excellent stakeholder management and communication skills, including experience working with senior leadership and external suppliers.
• Experience managing supplier-delivered change, procurement activities, contracts and SLAs.
• Previous line-management experience and the ability to lead matrixed, cross-functional teams.
• Working knowledge of recognised delivery methodologies, such as MSP, PRINCE2 or Agile, with the ability to adapt approaches to the business environment.
• Strong organisational, analytical and problem-solving skills, with a focus on delivering outcomes and business value.

Desirable Skills and Experience

• Previous experience within the energy sector, ideally with an energy supplier.
• Understanding of energy supplier operations and wider energy industry or market-facing processes.
• Experience defining, tracking and realising measurable business benefits across change programmes.
• Experience delivering IT and BI transformation initiatives across in-house systems, SaaS platforms and third-party solutions.

Qualifications

• APM Project Management Qualification (PMQ), Project Professional Qualification (PPQ), or working towards Chartered Project Professional (ChPP) status.
• MSP, PRINCE2 or Agile certification would also be beneficial.
• Degree-level education or equivalent relevant professional experience.

What's on Offer?

• Competitive salary based on experience.
• Hybrid working arrangements.
• Monday-Friday working hours, 9:00 AM-5:00 PM.
• 25 days of annual leave plus bank holidays, with the option to purchase up to five additional days.
• Health and wellbeing cashback scheme.
• Cycle to Work scheme.
• Regular company social events.
• Career development opportunities within a growing and ambitious organisation.