Application Support Analyst 6 month FTC

Application Support Analyst – 6 month FTC

Salary - £26,500 - £28,500 Location: Hybrid (Flexible mix of office and remote work)

About the Role

Are you a problem-solver who thrives in a fast-paced, collaborative environment? We’re looking for an Application Support Analyst to play a key role in supporting, enhancing, and optimising the Group’s application ecosystem — including aggregator integrations, insurer products, and enrichment platforms.

This is a fantastic opportunity to join a forward-thinking team where innovation, continuous improvement, and professional development are at the heart of everything we do.

What You’ll Do

As an integral part of our Application Support team, you’ll:

• Deliver first-class application support, ensuring SLA targets are consistently met for critical business systems.
• Analyse and implement technical enhancements across our broker and insurer policy administration platforms.
• Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations.
• Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals.
• Ensure all environments (production, test, and development) are secure, robust, and compliant with Change Management standards.
• Contribute to our move toward Continuous Delivery, improving speed and quality of change delivery.
• Work closely with testing teams to ensure rigorous QA and reliable deployments.
• Act as a key contact during critical incidents, coordinating technical responses and managing stakeholder communications.
• Monitor system health and performance to proactively identify potential issues before they impact service.
• Identify and implement process improvements to streamline workflows and enhance support efficiency.

What You’ll Bring

We’re looking for someone who’s:

• Highly motivated, proactive, and solution-focused.
• Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration).
• Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes.
• Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar).
• Comfortable building relationships with third parties such as insurers and data providers.
• Familiar with using PowerShell, Bash, or Python to automate and streamline support tasks.
• Commercially aware, understanding the impact of downtime or service issues on business operations.
• Knowledgeable in Cyber, Information, and Data Security principles.
• ITIL certified or trained (preferred).
• An excellent communicator with great attention to detail and analytical thinking skills.

Preferred Skills & Experience

• Understanding of the UK General Insurance market.
• Hands-on technical experience with CDL Proteus, Business Rules, RTP, or strategic PAS platforms.
• Previous involvement in system testing or QA processes.
• Familiarity with EDI, document management, rating factors, and insurer product functionality.
• Experience with monitoring, alerting, and system health tools.

Why Join Us?

• Hybrid working model with flexibility and balance.
• Opportunities for career growth and continuous learning.
• Work on industry-leading applications with high business impact.
• Be part of a collaborative, forward-thinking team that values innovation and excellence.

Ready to make an impact? If you’re passionate about technology, problem-solving, and driving continuous improvement — we’d love to hear from you.