Service Design & AI Policy Lead
Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- 3300+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
- AI Policy specialists with Service Design experience - your systems thinking, stakeholder facilitation skills, and ability to map current/future states will be crucial for operationalising complex AI frameworks across global teams
- AI Policy specialists with Product Management background - your experience in transformation programmes, managing complex backlogs, and cross-functional team leadership will drive successful policy implementation
- AI Policy specialists with Business Analysis experience - your analytical skills, process mapping expertise, and stakeholder management experience provide the perfect foundation for translating AI policy into practical operational frameworks
- Design and lead a global programme to operationalise the client's AI Policy, translating principles into processes, guidance, assurance tools, and communications
- Establish programme governance structures, ways of working, and delivery plans across internal and external contributors
- Develop a scalable library of policy guidance, practical tools, templates, and training content to support compliant and ethical AI use
- Oversee creation of AI use case inventory and risk assessment frameworks, tailored to identify and manage high-risk AI applications
- Build and lead a global AI community of practice to share learning and champion responsible AI adoption
- Collaborate with legal, data, and regulatory teams to embed up-to-date AI regulations and compliance requirements
- Monitor, report, and mitigate high-priority risks arising from AI use, delivering regular stakeholder updates
- Apply your SD/PM/BA expertise to ensure AI policy frameworks are user-centered and practically deliverable
- Facilitate workshops and stakeholder alignment sessions using your delivery discipline background
- Design service blueprints, user journeys, or process maps to support AI governance implementation
- Support broader client delivery work using your core discipline expertise when not focused on AI policy
- Strong AI governance background - proven experience in AI ethics, responsible AI, or AI policy implementation
- Understanding of AI regulations - familiarity with frameworks like ISO/IEC 42001, NIST AI RMF, OECD AI Principles, EU AI Act
- Delivery discipline expertise - substantial experience in Service Design, Product Management, or Business Analysis
- Transformation programme experience - track record designing and leading complex change programmes
- Senior stakeholder management - ability to influence and engage executive-level decision makers
- Communication excellence - can translate complex AI concepts into practical guidance for diverse audiences
- Experience operationalising AI policies or ethics frameworks in large organisations
- Familiarity with AI development lifecycles, particularly generative AI applications
- Public sector or highly regulated industry experience
- Professional certifications in AI ethics, data governance, or your delivery discipline
- Experience with agile delivery methodologies and multidisciplinary team working
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
- Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
- Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
- Company
- Version 1
- Location
- Birmingham, UK
Hybrid/Remote Options - Posted
- Company
- Version 1
- Location
- Birmingham, UK
Hybrid/Remote Options - Posted