Technology Support Apprentice

We have an excellent opportunity for a Technology Support Apprentice to join our Digital, Data and Technology team here at Wokingham Borough Council, on a Full-time, 2 Year Fixed Term contract.

The successful candidate will undertake the Level 3 Information Communications Technician Apprenticeship delivered by LDN.

Role

To provide support to internal staff
To work towards the level 3 Information Communication Technician Apprenticeship with LDN
Setting up laptops, tablets and desktop computers for staff use
Resolving non-complex requests for customers, including application & account access
Contribute to project work, supporting the wider team, as and when required

Training

This apprenticeship programme is delivered fully online.

Upon completion of the Level 3 Information Communication Technician apprenticeship, you could move from 1st line to 2nd or 3rd line support, IT Support Officer or similar roles.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: LDN APPRENTICESHIPS LTD
Working Week: Monday to Friday, 9.00am to 5.00pm. Ability to travel to a variety of locations in the borough and work outside of standard office hours when required.
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Sunday, 29th November 2026
Start Date: Monday, 18th January 2027

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Qualifications

English GCSE, grade 4-9/A*-C (Desired)
Maths GCSE, grade 4-9/A*-C (Desired)

About the Employer

Wokingham Borough Council

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. Wokingham is an equal opportunities employer.

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