User Researcher, GDS, NHS

Xpertise have an urgent requirement for an User Researcher with the following essential skills and experience:

Proven experience leading user research for digital services with complex user journeys
Strong understanding of GDS and/or NHS design standards, and how research supports service assessments
Proficiency in a range of methods, such as interviews, ethnography, surveys, diary studies and usability testing
Ability to synthesise findings into clear insights that shape strategy and design
Experience mentoring and developing others within a research or design team
Experience working in agile delivery environments
Excellent communication, facilitation and influencing skills
User research experience in both the public and private sectors
Experience conducting research in complex public sector environments
A track record of turning research insights into actionable service improvements

Immediate start - inside IR35 - 2 days hybrid West Yorkshire

Please send CVs immediately

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