IT Solutions Apprentice - Leicester
As part of your apprenticeship, you'll combine on-the-job learning with formal study, helping you develop both the practical and professional skills needed for your chosen career.
Role
What you’ll be doing:
From day one, you'll become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility.
- Support the investigation of recurring service issues and help identify opportunities for improvement.
- Assist with problem management activities, including maintaining records of known errors and improvement actions.
- Work with engineers to understand the root causes of service issues and support the development of solutions.
- Help capture operational requirements for new systems, services and enhancements.
- Support testing, validation and service readiness activities for new or changed solutions.
- Create and maintain knowledge articles, user guides, support procedures and operational documentation.
- Assist with service transition activities, including knowledge transfer and operational handover.
- Work with colleagues across the Support Team to improve processes, tools and service reliability.
- Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning.
Training
Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week). Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Permanent employment after apprenticeship as a support desk engineer.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- General working hours between 9.00am and 5.00pm, Monday to Friday. This is hybrid role and after training, will be approx. 2 days a week working from home.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Thursday, 31st December 2026
- Start Date
- Tuesday, 31st August 2027
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Identify Patterns
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
YUNEX LIMITED
We operate in 24 countries around the world and make infrastructure permanently environmentally friendly and efficient with cutting-edge digital technology in hundreds of cities. Our smart mobility solutions are currently deployed in major cities around the world, including Dubai, London, Berlin, Bogota and Miami. We have 3100+ employees from 58 nations in our 24 offices all over the world.