Business Engagement and Service Management Lead

Service Management Lead - up to £59,000- Hybrid working (Taunton Based)

The Opportunity

Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a unique civil service organisation. Their highly specialised focus leads to very interesting roles with a huge scope for learning and development.

We are supporting them to recruit a Service Management Lead who has experience implementing ITIL frameworks and liaising effectively with other business areas whilst managing and reporting on SLA's.

This role will require Security Clearance so the successful candidate will have lived in the UK for the past 5 years.

What the Service Management Lead will be doing.

You will be working to define the ITSM Framework and strategic roadmap alongside the Head of IT Service Delivery. You will be delivering the day to day service level management for the organisation.

• Line Manage 2 Service Managers
• Establish and maintain relationships with key stakeholders
• Manage the day to day implementation of ITSM
• Build and develop ITSM frameworks and roadmaps

What the successful Service Management Lead will bring to the team
You will be an ITIL v4 qualified Service Manager with experience mentoring and coaching junior members of staff. You will be comfortable providing reports to senior leadership.

• ITIL v4 Foundation Qualification
• Demonstrable experience delivering ITSM in previous roles
• Experience building relationships across business areas
• Ability to design ITSM frameworks and roadmaps
• Experience coaching and mentoring junior members of staff

Here's What You'll Get in Return

• Salary of up to £59,000
• Pension scheme with employer contributions up to 28%
• 5 days annual leave per year, increasing to 31.5 days after 5 years' service
• Minimum of 5 days learning and development to each employee per year
• Professional membership subscriptions, mentoring, and sector specific learning available to all
• Flexible working hours scheme with up to two days per month Flexi leave, paid special leave, career breaks, and unpaid leave

Think this one's for you
If you think this Service Management Lead opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.