EUC Engineer

As an on-site End User Computing Engineer , you will be responsible for maintaining hardware and resolving technical issues efficiently to minimize downtime while ensuring the security and accuracy of IT assets.

Knowledge required:

• Azure/Entra
• Intune
• MDT
• Apple business manager
• Google Workspace

Job responsibilities

• Provide first-line support by troubleshooting, diagnosing, and resolving technical issues or escalating them to service desk managers, incident managers, or problem managers as needed.
• Maintain secure configuration and ensure accurate documentation of IT systems.
• Control IT assets in one or more areas, ensuring proper tracking and management.
• Verify the location and state of IT assets to maintain accountability and compliance.
• Show an awareness of process efficiency improvements and common optimization methods.
• Support specific activities aimed at improving development processes.
• Spot and identify obvious deficiencies in workflows, systems, or technical setups.
• Coach and mentor associates, sharing knowledge and best practices to enhance team capabilities.
• Collaborate with IT teams to improve support processes and enhance the overall user experience.