L2 Support Network Engineer

We are seeking a skilled L2 Network Engineer with strong expertise in Routing and Switching technologies to support, maintain, and troubleshoot enterprise network infrastructure. The candidate will be responsible for incident resolution, operational support, network monitoring, configuration management, and ensuring network availability across LAN, WAN, and Data Center envi

Responsibilities
Provide Level 2 support for enterprise network infrastructure.
Troubleshoot and resolve incidents related to routing, switching, WAN, LAN, and wireless connectivity.
Monitor network performance using network management and monitoring tools.
Perform device configuration, upgrades, patching, and maintenance activities.
Support network changes following ITIL Change Management processes.
Analyze network issues and perform root cause analysis (RCA).
Manage and troubleshoot VLANs, STP, EtherChannel, HSRP, VRRP, and port security.
Configure and troubleshoot routing protocols such as OSPF, BGP, EIGRP, and static routing.
Support WAN technologies including MPLS, SD-WAN, and VPN connectivity.
Collaborate with vendors, telecom providers, and cross-functional teams for issue resolution.
Maintain network documentation, diagrams, and operational procedures.
Participate in on-call support and major incident management when required.
Qualifications
CCNA Routing & Switching
CCNP Enterprise (Preferred)
Cisco SD-WAN Certification (Preferred)
ITIL Foundation Certification