User Researcher
hackajob is collaborating with Triad Group Plc to connect them with exceptional tech professionals for this role. User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. About Us Up to £55,000, plus excellent company benefits. Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you’re valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you’ll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart, passionate people, Triad could be the place for you.
- Glassdoor score of 4.7
- 96% of our staff would recommend Triad to a friend
- 100% CEO approval
- Helping law enforcement with secure intelligence systems that keep the UK safe
- Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting
- Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products
- Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport
- Research planning: Plan and design the research approach, including a range of methodologies, both qualitative and quantitative, to engage with the right sample of the user base. A good understanding of the strengths and weaknesses of research methods to ensure the right approach is used.
- Research execution: Conduct high-quality research, including user interviews, usability testing and surveys to gather unbiased, robust and reliable insights
- Recruitment strategy: Develop and execute a user research recruitment strategy to ensure a representative example is reached, including a range of digital confidence and accessibility needs
- Analysis and insight: Analyse research findings and use analytical thinking to extract actionable insights.
- Communication: Clearly present and communicate research findings to various audiences, including stakeholders and other team members.
- Stakeholder management: Identify, communicate with, and build consensus with stakeholders to ensure user research can be conducted to generate appropriate and useful insights.
- User-centred practice: Advocate for user needs and help teams embed user-centred service design and delivery into their processes.
- Agile environment: Proven experience working in an agile development environment with designers, developers, and product managers.
- Advocating for user research and the benefits of user-centred design.
- Bring clients and stakeholders with you on the journey to generate an understanding of the user and their needs.
- Identifying and using appropriate research methods and analysis techniques. Presenting and sharing findings.
- Guiding colleagues in the choice and effective application of research methods.
- Supporting service managers, product owners and discovery teams by generating new and actionable user insights which can be translated into features and actions that give them the confidence to improve the service for users.
- Experience in both generative and evaluative research methodologies
- Experience researching with hard-to-reach user groups (desirable)
- A degree in a related field, such as Human-Computer Interaction (HCI), Psychology, Cognitive Psychology, Market Research, or a related discipline, is desirable.
- Government experience: Previous experience working within government services is beneficial.
- Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.
- Continuous Training & Development: Access to top-rated Udemy Business courses.
- Work Environment: Collaborative, creative, and free from discrimination.
- Benefits:
- 25 days of annual leave, plus bank holidays.
- Matched pension contributions (5%).
- Free private healthcare with Bupa.
- Gym membership support or Lakeshore Fitness access.
- Perkbox membership.
- Cycle-to-work scheme.
- An interview with our Head of UX, including a career review and cultural fit assessment.
- A workshop and interview session with our principal consultants