Customer Journey Manager

Location: Edinburgh or Halifax (Hybrid Working)

We are currently looking for a Customer Journey Manager who can:

• Understand end-to-end Credit journeys deeply, pulling insights from disparate data/processes/systems and mapping them (Visio/Figjam)
• Optimise journeys continuously from both customer and business perspectives
• Orchestrate across functional boundaries - aligning Product, Experience Design, and Engineering to ensure journey effectiveness
• Support transformation from Legacy on-premise architecture to cloud-based orchestration and third-party SaaS
• Translate insight into prioritisation and design decisions alongside the Product Owner and feature team
• Drive continuous improvement and manage change within established frameworks
• Communicate effectively to varied audiences and coach others

Essentially: a strong journey-design and customer-insight specialist who can bridge business, tech, and data to improve Lending/Credit customer outcomes during a major platform migration.