ICT Service Desk Technician
- Hiring Organisation
- The Buckinghamshire Fire and Rescue Service
- Location
- Aylesbury, Buckinghamshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £31164/annum
discipline, or equivalent practical experience. Experience : Experience providing customer-focused ICT support within a service desk, helpdesk, or technical support environment. Experience supporting Microsoft Windows desktop operating systems. Experience diagnosing and resolving hardware, software, and user-related ICT issues. Experience working with service management or ticketing systems. Knowledge … Microsoft Windows 10 and Windows 11. • Microsoft 365 services including Outlook, Teams, OneDrive, and Exchange Online. • Active Directory and Microsoft Entra ID. • ICT infrastructure, endpoint devices, and desktop technologies. • Networking fundamentals including TCP/IP, DNS, DHCP and Wi-Fi. • ICT peripherals including printers ...