1 of 1 Contract Capacity Management Jobs in Basingstoke

Monitor service performance, contractual compliance and potential SLA breaches. - Lead service reviews, performance reporting and governance meetings. - Develop and maintain service dashboards, KPIs and management information. - Manage service performance escalations and coordinate corrective actions. - Own the Continual Improvement framework, improvement register and governance processes. - Identify and prioritise improvements based … Promote ITIL 4 practices, root cause analysis and structured service improvement. Service Level & Continual Improvement Manager Skills and Experience - Extensive experience in Service Level Management, Continual Improvement or IT Service Management. - Strong practical knowledge of ITIL principles and service management frameworks. - Proven experience managing SLAs, OLAs and supplier ...