5 of 5 Contract ITIL Jobs in Basingstoke

role holder would benefit from having knowledge, skills and experience in a range of the following areas: Service Delivery Director experience MoD Customer knowledge ITIL experience Agile working Deliverables The Role holder is expected to chair and/or attend a number of specific meetings including, but not limited ...

government governance frameworks (MOD, GDS, ISO, NIST). * Experience supporting bids, transition planning, and risk management. * Professional certifications such as MSP, PMI-ACP, PRINCE2, ITIL, or Agile frameworks. Join a team committed to impactful work in a collaborative, innovative environment. If you hold the necessary clearance and are ready ...

main point of contact for the customer regarding service delivery and performance. Manage incident, problem, and change management processes in accordance with ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive service improvement initiatives based on performance data, customer feedback … required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder management, and conflict resolution skills. ...

optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy ...

service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities … Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. Develop and maintain capacity plans, forecasts, and models for VMware environments. Monitor service performance metrics, analyse ...