2 of 2 Contract ITSM Jobs in Basingstoke

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers More ❯

as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and management of network … operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the IT Service Management Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. Experience with Cisco Firepower Management Centre. Strong More ❯