2 of 2 DemandTrendContract Service Management Jobs in Basingstoke

as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and … management of network operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the IT Service Management Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. … Experience with Cisco Firepower Management Centre. Strong knowledge of Cisco IOS. Familiarity with Cisco ISE. Experience with Juniper Switches & JUNOS. Ability to use SolarWinds for network monitoring. Understanding of Active Directory and Windows Servers. Ability to work independently and as part of a team. Excellent problem-solving skills and attention to detail. Benefits: Competitive daily rate. Opportunity to work More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯