Lead Service Desk Analyst
- Hiring Organisation
- ROTORK PLC
- Location
- Bath, South West, United Kingdom
- Employment Type
- Permanent Contract, Hybrid
leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs. What You'll Do Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex … issues Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk ...