3 of 3 DemandTrendContract Customer Experience Jobs in Berkshire

name in the IT sector, is seeking an experienced Project Manager to lead Smart Meter GSOP initiatives within their Smart Meter Operations team. This role will drive regulatory compliance, customer experience improvements, and operational excellence. The successful candidate will work closely with senior stakeholders, manage budgets, and deliver strategic roadmaps in a complex, evolving environment. Key Responsibilities Lead … collaboration Required Skills & Experience 15+ years in IT, with 10+ years as a Project Manager (Smart Meter projects essential) Proven expertise in Smart Meter systems, GSOP projects, and CX journeys Strong experience in project planning, budgeting, risk management, and delivery Skilled at translating business requirements into functional specifications Excellent communication and presentation skills, with the ability to influence … high-profile Smart Meter regulatory projects critical to the UK energy sector Work in a collaborative hybrid environment (1 day per week onsite in Windsor) Shape regulatory, operational, and customer experience outcomes at scale If you have the relevant experience, please apply with your CV and we will be in touch. More ❯

Senior Software Engineer - AWS AI/TypeScript Remote/Hybrid | 6-Month Contract (Inside IR35) | Likely Extension Ready to build AI solutions that redefine customer experience? We're looking for a Senior Software Engineer to help a leading utilities business transform their contact centre with AWS AI services (Amazon Lex, LLMs) and next-generation cloud solutions. What you … code in TypeScript Champion DevOps best practices (CI/CD, automation, IaC) Collaborate, challenge, and bring fresh ideas What you'll bring Proven AWS (Lex + AI/ML) experience Strong TypeScript background DevOps mindset (CI/CD, serverless, monitoring) Bonus: contact centre tech experience A chance to work on cutting-edge AI projects with real impact - and More ❯

Customer Communications Specialist - B2C/Loyalty/Rewards Contract - 3 months Reading/Home We're growing fast-and our Marketing team is looking for a creative, driven marketer to help shape standout loyalty communications. As Customer Communications Executive you'll lead the creative development of campaigns for our rewards app-attracting new users and keeping current members … across channels like email, SMS, direct mail, and app. You'll work closely with cross-functional teams to deliver campaigns that boost app downloads, drive offer redemptions, and enhance customer experience. Responsibilities include: Develop and deliver creative comms across multiple channels Write clear briefs and manage asset creation Use insights to drive engagement and optimise campaigns Collaborate with internal … stakeholders to align with brand and legal standards The successful Customer Communications Executive will have: Experience in B2C marketing or customer comms Strong writing, briefing, and campaign delivery skills Great stakeholder management and a creative mindset Passion for data-driven marketing and customer engagement To apply for the Customer Communications Specialist please send your CV More ❯