IT Support Engineer - 2nd / 3rd line support
- Hiring Organisation
- CBSbutler Holdings Limited trading as CBSbutler
- Location
- Reading, Oxfordshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 80 - 87 Hourly
requests, ensuring timely resolution within agreed SLAs. Provide hands-on laptop, desktop and peripheral support, including hardware break/fix, repairs, rebuilds and device replacements. Build, configure and deploy new and refurbished IT equipment. Troubleshoot Windows 10/11, Microsoft 365, endpoint encryption, BitLocker, drivers and user profile … connectivity checks. Assist infrastructure teams with first-level server and infrastructure checks, escalating more complex issues where required. Maintain accurate asset records, support device refresh programmes and contribute to knowledge documentation. Work with third-party suppliers, providing hands-and-eyes support and clear technical diagnostics when escalating issues. ...