2 of 2 Contract Incident Management Jobs in Berkshire

Reliability & Operations (SRE Focus) Define, own, and govern SLO, service health metrics. Ensure proactive monitoring, alerting, and observability across the estate. Lead blameless post-incident reviews, root cause analysis, and preventative actions. BAU Team Leadership Lead and manage multiple BAU teams, potentially covering: Application Support Infrastructure & Cloud Operations Integration … responsibilities, and ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis ...

hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management. Active SC required for this role. Configure routers and switches in line with design documents (IP data perspective) Onboard devices onto the network … management platform Rack and stack relevant devices in Data Centres Attend internal meetings and work closely with project managers to deliver the implementation plan Strong knowledge of Cisco LAN and Wireless LAN technologies, including switching and IP addressing best practice Hands-on expertise with Cisco routers and switches (e.g. ...