2 of 2 Contract Root Cause Analysis Jobs in Berkshire

Focus) Define, own, and govern SLO, service health metrics. Ensure proactive monitoring, alerting, and observability across the estate. Lead blameless post-incident reviews, root cause analysis, and preventative actions. BAU Team Leadership Lead and manage multiple BAU teams, potentially covering: Application Support Infrastructure & Cloud Operations Integration & Data … rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term fixes. Govern change and release processes to minimise operational risk. Ensure smooth service transitions from delivery into BAU. Governance, Compliance & Risk ...

support for web-based applications Investigate and resolve incidents, bugs, and performance issues Work closely with technical teams to diagnose and fix defects Perform root cause analysis and implement preventative measures Maintain documentation for systems, processes, and fixes Required Skills & Experience Strong experience with JavaScript … production environment Basic knowledge of SQL (query writing, performance tuning, troubleshooting) Hands-on experience with Unix/Linux systems (shell scripting, log analysis, system commands) Experience supporting web applications in a live environment Familiarity with debugging tools and monitoring systems Strong problem-solving skills and attention to detail Other ...