2 of 2 Contract SLA Jobs in Berkshire

ensuring scalability, redundancy, & low latency Perform network integration, acceptance testing, & troubleshooting across multi-vendor transmission & optical platforms Monitor, analyse, & optimise network performance using NMS/OSS tools to maintain SLA & QoS targets Support capacity planning & upgrades, including spectrum management, wavelength allocation, & bandwidth forecasting Manage fault resolution & escalation for transmission/transport issues to minimise downtime & improve reliability. Collaborate with IP More ❯

Responsibilities: Receive incoming calls from customers and logging accurate information Scheduling engineers to ensure timely resolution for the customer Manage and coordinate the ordering of parts whilst adhering to SLA's Arrange collections from customer sites and coordinating with engineers and/or external providers Regularly update customers on progress of repairs/tickets or bookings Skills and Experience Required More ❯