IT Service Management Analyst
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Reading, Berkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £500 - £519 per day
PAYE via Umbrella only)Additional vetting required - onboarding may take longer. About the Role We're looking for a sharp, data-driven IT Service Management Analyst to own service reporting, drive performance insights, and support continuous improvement across ITSM functions. You'll provide clear, actionable intelligence that … helps teams improve incident management, change success, request fulfilment, and overall service health.What You'll Do Build and maintain SLA/KPI dashboards and performance reports Analyse trends across Incident, Problem, Change, Request, Asset & CMDB Provide insight for service reviews, governance forums & audits Improve data quality, processes ...