4 of 4 Contract Service Management Jobs in Berkshire

being delivered by a global technology services provider for a leading international telecommunications organisation. As part of a large-scale implementation of ServiceNow Customer Service Management (CSM), we are building a specialist delivery team and are seeking multiple DV Cleared ServiceNow professionals across architecture, consulting, programme delivery … varies by role) Deliver and implement ServiceNow CSM solutions within a secure enterprise environment Work closely with business stakeholders to define and implement customer service processes Design and implement scalable ServiceNow platform solutions Lead architecture, configuration, and platform development activities Support programme delivery through governance, planning, and stakeholder engagement ...

accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence … audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive ...

RHEL, Ubuntu, hardening, patching, enterprise deployment) On-premise infrastructure (compute, storage, networking, data centres) Cloud platforms (Azure, AWS or hybrid cloud models; governance, cost management, landing zones) Virtualisation & containerisation (VMware, Hyper-V, Kubernetes - desirable) Excellent understanding of IT operations, monitoring, tooling, service management and automation. Industry Experience … enterprise environments, ideally for major organisations Leadership & Soft Skills Exceptional communication, capable of engaging confidently with senior leadership, engineers, and external partners. Strong stakeholder-management and influencing skills, with the ability to drive consensus in technically diverse teams. Proven experience operating in hands-off, advisory leadership roles with ...

Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Flow Designer, Workflows. Technical Skills: designing CMDB data models, ITOM/TSOM implementation, Telecom Service Management (TSM), integrating OSS/BSS systems, Glide/REST/SOAP APIs, JavaScript, Mid Server, Integration Hub, Agile/Scrum. Driving ServiceNow … platform development, CMDB maturity, IT Operations automation + telecom service operations transformation. Telecoms industry experience strongly preferred. Benefits: to £90k (DOE) + 25 days holiday (plus BHs) + Hybrid Working + Pension + Health Care + More. ...