best practices. Lead technical delivery within work packages, including planning, estimation, and progress reporting. Mentor and develop engineers, building technical capability and fostering a culture of excellence. Contribute to technologystrategy, feasibility studies, and innovation initiatives. Engage confidently with stakeholders, presenting technical solutions and influencing decisions. What You'll Bring Proven technical expertise across multiple infrastructure domains, with More ❯
the in-place upgrade from Windows 10 to Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and professionally. Troubleshoot and resolve technical queries to maintain high levels of customer satisfaction. Serve as one of the … primary contact points for user support via face-to-face interactions, telephone, and online channels. Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows More ❯
