IT Service Delivery Manager (Enhanced DBS Required)
- Hiring Organisation
- Hays
- Location
- Berkshire, South East, United Kingdom
- Employment Type
- Contract
accordance with agreed SLAs. Managing P1 incidents, ensuring effective communication, escalation and post-incident review processes. Driving continual service improvement through KPI reporting, trend analysis and performance management. Reducing repeat incidents through effective problem management and root cause analysis. Creating and maintaining service management documentation, standards and operational ...