5 of 5 Contract User Experience Jobs in Berkshire

and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role … proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative … ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer More ❯

and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role … proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative … ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer More ❯

global end-users via ServiceNow. Ensure efficient incident and request resolution, escalating where needed. Support proactive engagement activities (Tech Bar sessions, Tech Tuesday newsletters). Contribute to improving end-user experience and reducing recurring demand. Job Role Responsibilities: Manage lifecycle of ServiceNow tickets log, resolve, escalate. Administer user accounts in Active Directory (group memberships, permissions). Troubleshoot … Maintain clear communication with users throughout the resolution process. Identify and report recurring issues and contribute to Knowledge Base articles. Perform additional IT-related duties as required by management. Experience/Skills/Knowledge/Qualifications: Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows 10/11, Microsoft 365, and Azure. … Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS, WiFi troubleshooting). Experience with EUC environments, SCCM, Intune. Excellent communication and customer service skills. Professional, proactive, and problem-solving approach. Desirable: Microsoft certifications (MS-100/101/102), automation/scripting skills, Power Platform exposure. Company Information At First Recruitment Group More ❯

Learning Management System Specialist/LMS Analyst you will play a pivotal role in managing, configuring and optimising the LMS to support strategic learning goals, compliance and an excellent user experience for all staff . As the Learning Management System Specialist/LMS Analyst your role will be 80% delivery, the majority of which will be in person … maintenance, and updates of the LMS, ensuring optimal performance and accessibility Build and maintain strong relationships with external Learning Management system providers and content providers Monitor system performance, collect user feedback, and drive continuous improvement Develop training materials, guides, and resources; provide ongoing user support Manage LMS content, including learning assignments, course creation, design of e-learning Lead … performance/change requests Act as the primary contact for LMS enquiries, supporting end users Ensure system accessibility and inclusivity for all employees CANDIDATE REQUIREMENTS Relevant degree or equivalent experience in ICT/Digital systems Excellent IT skills, including Microsoft Word, Outlook, PowerPoint, and Excel Strong technical knowledge of Learning Management Systems (e.g., Cornerstone, Moodle, Blackboard, Insendi) Experience More ❯

the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about driving digital transformation and enhancing user experience? Our client, a leader in the utilities sector … KPIs) to measure the success of digital adoption efforts. Provide regular reports and updates to senior leadership on progress and impact. Qualifications: Prosci ADKAR Certification is a must! Proven experience in change management and digital adoption strategies. Strong communication and interpersonal skills. Ability to work collaboratively with diverse teams. What's In It for You? Be a pivotal player More ❯