Contact Centre Manager
- Hiring Organisation
- Infoplus Technologies UK Ltd
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Contract
- Contract Rate
- From £450 to £500 per day
Contact Centre Project Manager to lead and deliver end-to-end contact centre transformation and operational improvement initiatives. The ideal candidate will have strong experience managing projects involving Genesys contact centre platforms and Nuance solutions, working closely with business stakeholders, vendors, and technical teams to ensure successful delivery. … project status reports and documentation. Required Skills & Experience: Proven experience as a Project Manager delivering contact centre/customer experience (CX) projects. Strong hands-on project experience with Genesys contact centre platforms (Cloud, Engage, or equivalent). Experience working with Nuance technologies (IVR, speech ...