2 of 2 Contract Customer Experience Jobs in Birmingham

proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high-impact services and shape the way residents interact with the council. About the Role … improvements in information systems, data management and organisational processes. Support service areas in mapping business flows, identifying interdependencies and crafting an ambitious transformation vision. Experience & Skills Required Essential Experience: Experience working within multidisciplinary teams to design and build services or improve existing service delivery. Proven experience ...

expert for all things CRM. This role is central to an exciting new project: implementing a Microsoft Dynamics-based Contact Centre that will transform customer engagement and streamline operations. Please note that this is a 24 month Fixed Term Contract. What youll be doing Develop and deliver … Data vision. Manage and optimise CRM services on the Dynamics 365 platform. Harness AI-powered features in Dynamics 365 to automate workflows and improve customer experience. Explore AI-driven chatbots and virtual assistants to enhance Contact Centre efficiency. Continuously evaluate emerging AI technologies to keep our CRM platform ahead ...