Genesys Specialist/Contact Center Developer
- Hiring Organisation
- Big Red Recruitment Midlands Ltd
- Location
- Birmingham, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Daily
whisper tone, replacing manual outbound dialling AI post-call summaries: use Genesys transcription and AI to write a short call summary into the Microsoft Dynamics CRM for the next adviser Automated ID and verification: let callers pass ID and verification in the IVR before reaching an adviser … Confident working with business stakeholders Desirable Genesys speech and text analytics, AI summarisation, outbound campaigns, IVR ID and verification, REST APIs and JSON, Microsoft Dynamics 365, Genesys certification. Shortlisting starts straight away and there is a single interview stage. Send your CV to apply. ...