1 of 1 Contract Incident Management Jobs in Birmingham

space and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis … external customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an … application backup, restores and the Application Disaster Recovery (DR) process Experience * Knowledge of web services, distributed systems, and web application development * Previous experience of Incident and Service Request resolution using Service Management Tools * An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting More ❯