2 of 2 Contract Incident Management Jobs in Birmingham

being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software * Maintain Active … Directory including management of end-user accounts * Perform basic security administration tasks * Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: * Previous experience working in a support role * Experience supporting Microsoft Windows Server based Infrastructure * Experience with Windows 10, Office 365, Active Directory ...

understanding the core business and operational environment Graduates will gain hands-on experience supporting core IT systems, assisting with end-user support and incident investigation, and understanding how IT supports production, logistics, and business continuity Rotation 2: Central IT Functions & Specialist Exposure (8 months) Based within central IT teams … this rotation focuses on developing deeper technical and functional knowledge Graduates may gain exposure to infrastructure and platform support, Digital Workplace services, service and incident management, business applications such as Innova, and other specialist IT functions depending on business need and individual development Rotation 3: Advanced Placement/ ...