Senior Service Designer
- Hiring Organisation
- IF Recruitment Ltd
- Location
- Birmingham, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Role: Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. Drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens … colleagues. Requirements: Facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches. Lead the design and improvement of end-to-end services across multiple channels and touchpoints. Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation. ...