2 of 2 Contract Knowledge Management Jobs in Birmingham

platforms Deliver practical mentoring and technical enablement to internal engineering teams Design and implement Retrieval Augmented Generation (RAG) solutions Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows Build secure, scalable and compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing … support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems and APIs Proven background delivering Conversational AI transformation initiatives Experience working with contact centre ...

devices, networks, Wi-Fi and printing issues. Replace, move, reconnect and physically install IT equipment where required. Follow established technical documentation, deployment processes and knowledge-base instructions. Maintain accurate records of work completed, equipment deployed and unresolved issues. Escalate more complex incidents appropriately, providing clear diagnostic information. Communicate professionally … field engineering role. Previous experience providing face-to-face IT support across multiple sites. Practical experience delivering Microsoft 365 deployments or migrations. Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune. Good working knowledge of Windows laptops and desktop computers. Strong hardware and software ...