2 of 2 Contract Knowledge Transfer Jobs in Birmingham

contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35 - Hybrid working 1-2 days per month on site - 3 - 6 Month contract The Role (Outside IR35 … email and chat channels Manage BAU activity, including incidents, defects, backlog and incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows/IVR logic Routing and queue configuration Integration architecture Carry out hands-on engineering tasks ...

wave management processes. Manage and configure RF processes , labor management, and warehouse order creation rules. Provide end-user training, SOP documentation, and functional knowledge transfer sessions. Troubleshoot and resolve SAP EWM-related issues, perform root-cause analysis, and ensure system stability and performance . Support testing cycles including ...