infrastructure to modern, cloud-based platforms-while simplifying and improving processes to deliver faster, more efficient services. Are you an IT leader who thrives on turning legacysystems into streamlined, cloud-first solutions? This is your opportunity to lead a digital transformation project within a respected national organisation that plays a vital role in public service. Key More ❯
business and its partners. Focus on our new Dynamics Contact Centre project. Manage the delivery of the CRM services on our platform (Dynamics 365). Migrate legacysystems and data into the CRM platform. Work with the business to transform operations into an optimised CRM platform. Develop a single view of the customer ensuring data from corporate … systems is visible to CRM users using integrations, APIs and other technology. Define and manage security within the CRM. Recommend improvements to existing processes and products and working with business teams to achieve their outcomes. Identify and manage risks, issues, dependencies and opportunities for CRM services. Work closely with Architects to ensure we comply with all relevant requirements, capturing More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Hays Technology
up to £500p/d inside IR35. What will you be doing? Manage the delivery of the CRM services on our platform (Dynamics 365). Migrate legacysystems and data into the CRM platform. Work with the business to transform operations into an optimised CRM platform. Develop a "single view of the customer" ensuring data from corporate … systems is visible to CRM users using integrations, APIs and other technology. Define and manage security within the CRM. Recommend improvements to existing processes and products and working with business teams to achieve their outcomes. Identify and manage risks, issues, dependencies and opportunities for CRM services. Work closely with Architects to ensure we comply with all relevant requirements, capturing More ❯
implement CI/CD pipelines for automated rollout and updates of Otel collectors and agents. Work closely with infrastructure, DevOps, and application teams to embed observability into both Legacy and modern systems. Optimise telemetry data ingestion, processing, and storage for reliability and performance. Troubleshoot and resolve issues within observability pipelines and instrumentation layers. Develop internal documentation and establish … record of deploying and managing observability solutions in on-premises infrastructure . Familiarity with CI/CD tools (eg, Jenkins, GitLab CI, GitHub Actions ). Solid knowledge of Linux systems, networking, and containerisation (Docker) . Understanding of monitoring and tracing tools such as Prometheus, Jaeger, Grafana . Strong analytical, troubleshooting, and communication skills. If you are interested in this More ❯
