Birmingham, West Midlands, England, United Kingdom
Hays Specialist Recruitment Limited
role is to receive and handle requests for IT support by phone and email following agreed procedures. You will be responding to common requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate. Please note, you will be working on site five days per week, this is non-negotiable. # Key tasks … and responsibilities: Following agreed procedures, receive and handle requests for information, and provide routine advice to users on systems, products and services which are available to them. Following agreed procedures, receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate. Carry out routine collection of information … exceptional events. Document all work to comply with the standards, including reporting details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Within skills and experience, provide assistance to users. Request assistance, according to escalation procedures, keeping records of each request, contact information and action More ❯
ready to step into a fast-paced enterprise environment where you can further deepen your expertise. You will: Support the implementation and configuration of Access Policies, routing and Management of Web Proxies Contribute to change and incident activities within a complex network infrastructure Collaborate with senior engineers and architecture teams to deliver stable, secure, and scalable services We … upgrading firmware of Web Proxies Experience of DLP/Malware Protection & Mitigation infrastructure Experience writing or editing iRules, health monitors, or similar load balancing policies Awareness of certificate management, TLS handshake flow, and debugging tools (Wireshark, Fiddler) Contract Role inside IR35 - initial 12 month contract - 3 days a week in office (candidate can be based near Manchester/… this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview More ❯
and creating automation scripts Strong DMZ architecture and engineering Experience In-depth knowledge of network protocols, security principles, and best practices. Working knowledge of DNS and IP Address Management Network security and compliance Experience in troubleshooting and resolving complex network issues. Hybrid role, inside IR35. Candidate can be based near Manchester/Liverpool/Leeds/Birmingham/… this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview More ❯