IT Support Engineer (1st /2nd line)
- Hiring Organisation
- IT Talent Solutions
- Location
- Birmingham, West Midlands (County), United Kingdom
- Employment Type
- Contract
mobile devices Troubleshoot hardware, software, and network issues Log and manage tickets through the service desk system Support users with Windows OS and Microsoft 365 Manage user accounts and permissions via Active Directory Escalate more complex issues to 2nd line support when necessary Skills & Experience Experience in IT Support … Strong understanding of Windows desktop and Microsoft 365 Knowledge of Active Directory user and group management Familiarity with remote support tools (RDP, TeamViewer, LogMeIn, etc.) Basic networking and troubleshooting knowledge Understanding of Azure or cloud environments (advantageous, not essential) Excellent communication and customer service skills Positive attitude, attention