Senior Service Designer
- Hiring Organisation
- IF Recruitment Ltd
- Location
- Birmingham, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Role: Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. Drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes … making through evidence-based design approaches. Lead the design and improvement of end-to-end services across multiple channels and touchpoints. Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation. Work closely with product managers, user researchers, business analysts, interaction designers, content ...