script. Experience with Docker containers and Amazon Linux 2023 AMI. Experience with system monitoring tools (e.g. Grafana, Alert Manager, Prometheus, Node exporter ). Experience with Git, Jira, Confluence, and ServiceNow for incident and change management. Desired Skills and Experience: Hands-on DevOps delivery experience working on Digital or Technology projects at a government organisations. Knowledge of Windows System Update Service More ❯
Birmingham, West Midlands, England, United Kingdom
Reed
offers a stable and rewarding opportunity for an experienced IT professional who thrives in a hands-on support environment.Key Responsibilities:• Manage and resolve 2nd line incidents and requests via ServiceNow• Deploy and support IT hardware across offices/sites• Troubleshoot hardware, software & telephony issues• Support office moves, project setups, and AV/conference room tech• Maintain IT stock rooms and … IT issues Experience required• Experience in corporate IT support• Strong customer service and communication skills• Hands-on experience with desktops, laptops, and telephony systems• Good knowledge of ITSM tools (ServiceNow preferred)• Valid UK driving license (travel to regional sites required)Desirable:• Microsoft Certifications/ITIL Foundation• Experience with SLAs and reporting• Comfortable supporting multiple locations and working independentlyIf you have More ❯
