2 of 2 Contract Windows Jobs in Birmingham

phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within … throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID/Azure Active Directory experience. Basic networking knowledge (TCP/ ...

associated equipment. Support Microsoft 365 deployments, user migrations and account changes. Configure user profiles, applications, printers and peripheral devices. Troubleshoot Microsoft 365 applications, Windows & Mac devices, networks, Wi-Fi and printing issues. Replace, move, reconnect and physically install IT equipment where required. Follow established technical documentation, deployment processes … experience delivering Microsoft 365 deployments or migrations. Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune. Good working knowledge of Windows laptops and desktop computers. Strong hardware and software troubleshooting skills. Experience installing, configuring, deploying and replacing IT equipment. Experience supporting users in the field ...