2 of 2 Contract Analytical Skills Jobs in Bolton

in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing, and operating both outsourced and insourced contact centres - Expertise in digitalising call centres from legacy systems - Strong knowledge of contact centre technologies and platforms … Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM More ❯

in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing, and operating both outsourced and insourced contact centres - Expertise in digitalising call centres from legacy systems - Strong knowledge of contact centre technologies and platforms … Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM More ❯