Contact Centre Digital Optimisation Lead
- Hiring Organisation
- Motability Operations
- Location
- Bristol, South West, United Kingdom
- Employment Type
- Permanent Contract, Hybrid
- Salary
- £59,999
make a genuine impact. You'll play a key role in how we introduce, develop and optimise digital solutions, including conversational AI, automation, chatbots and customer self-service technology . We're looking for more than someone who can identify opportunities for improvement. We want someone who can take those … journeys and improve operational efficiency. Your responsibilities will include: Driving digital innovation: Implementing, configuring, testing and continually improving digital solutions, including conversational AI, automation, chatbots and self-service technologies. Making a measurable difference: Using data, customer insights and performance measures to identify opportunities, improve efficiency and deliver better customer experiences. ...