4 of 4 Contract Customer Service Jobs in Bristol

User Computing support within a large UK Utilities organisation. This role supports internal employees only and is suited to someone who enjoys practical troubleshooting, customer interaction, and working across multiple sites! The role will be fully on-site initially, with some hybrid working available once established . The position … Bristol, with occasional travel to nearby locations . Key Responsibilities Provide 2nd line Windows support for desktops, laptops, and peripherals Resolve incidents and service requests face-to-face, remotely, and by phone Install, configure, and replace PCs and printers Escalate complex issues where required and work with wider ...

setting up desktop hardware and peripherals as part of IT roll-out projects. This role involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Location: Bristol BS34 8JH Daily Rate: PAYE - £14.90/… Responsibilities Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract. Effective Management ...

Overview We are supporting a secure, high-availability IT environment and are looking for a First Line Support Analyst to join an established Service Desk team providing out-of-hours operational support. This role is the first point of contact for IT incidents and service requests, with responsibility … attitude, reliability, and communication skills are as important as technical capability. Key Responsibilities Act as the first point of contact for IT incidents and service requests Accurately log, categorise, and prioritise incidents Resolve issues at first contact where possible Escalate incidents to appropriate resolver groups in line with SLAs ...

optimisation. Support system upgrades, enhancements and technical changes, including out-of-hours working where required. Oversee helpdesk activity, access management, incident resolution and service request fulfilment for housing systems. Ensure effective escalation of application issues to system providers or senior management as appropriate. Liaise with internal stakeholders and external … maintain high standards of data quality, data security and GDPR compliance. Develop, implement and maintain application support policies, procedures and standards. Promote a strong customer service culture across the team. Ensure compliance with health & safety, equalities, safeguarding and council policies. Key Requirements Extensive experience working with NEC Housing ...