Customer Journey Manager BA
- Hiring Organisation
- Pontoon
- Location
- Bristol, Avon, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £600 per day
creation of journey and process maps, ensuring clarity and usability. Ownership: Take charge of one or more customer journeys, consistently striving for improvement. Data Integration: Combine insights from diverse data sources to enhance customer journeys. Efficiency Evaluation: Continuously assess journey efficiency from both customer and business perspectives. … demonstrates proven success in the following areas: Good foundational knowledge of corporate commercial transactional banking and payments Customer Insights: Extract valuable insights from data, translating them into actionable requirements. Understand evolving customer needs to create a comprehensive view of different segments. Customer Centricity: Champion customer outcomes within the team ...