2 of 2 Contract Incident Management Jobs in Bristol

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

supporting Microsoft 365 applications. Basic knowledge of Active Directory/Microsoft Entra ID. Experience using an ITSM or service desk ticketing system. Understanding of incident management, prioritisation and escalation. Strong telephone and written communication skills. Excellent customer service skills. Ability to work effectively within a busy service desk ...